Tell us about yourself as a professional. Do you have a special interest or area of expertise, unusual background or experience, or a topic or skill you’re working to get better at?
I have been working in the industry for over a decade, starting off taking new claims reports and gradually working my way up in the contact center as an agent both via telephone and digital/chat support. My area of interest has always been Underwriting. In 2023, shortly after finishing my CPCU, I was hired into a rotational position in Auto Underwriting which turned into a permanent position. I like to think something that sets me apart with my background is working for Disneyland prior to entering insurance- what a career change, right? I have a unique view on customer service and always strive to bring positivity into my work. As I progress, I want to become more efficient with analyzing data and learning the ways of the future such as AI.

Why are you passionate about working in insurance and/or risk management?
Insurance is such an important and critical part of our lives, yet so few know much about it. I have always taken it upon myself to educate others on what coverage is important and now that I have progressed into an Underwriting path, that mission becomes even more critical in understanding risk management. As our world changes, one thing remains constant: we always need that protection....

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