Rowing Together: Aligning Team Activity and Strategic Focus

Presenter: Elizabeth A. Carter, Ph.D., CPCU  

Feb. 7, at 2 p.m. ET

Do the members of your team (or the business functions you support) know how their work contributes to the strategic focus and goals of the organization?  Do you struggle (as evidenced by team interactions and/or your engagement scores) trying to create a 'line of sight' of the strategy down to the daily functions of your team?  If you are a leader of directors, supervisors, or entry-level staff, this session will provide you a framework to align the strategies of your organization to the actions and goals of your team from where they sit.  Increase the engagement, collaboration, and performance of any group, regardless of whether they sit 1, 5, or 10 layers deep in the organization.

Learning Objectives and Outcomes:
Utilize a framework to take strategic goal and align it to organizational deliverables (S-S MAP)
Identify examples of Metrics, Analytics and Processes for your alignment that will resonate with the team
Practice the assembly of an S-S MAP for one of your team members
Evaluate the opportunities and challenges in communicating the message
Craft a communication plan that will engage, empower, and focus the team to ‘row together’



Elizabeth A. Carter, Ph.D., CPCU 

Vice President, Clinical Strategy Execution & Business Operations 

Highmark, Inc.

Elizabeth A. Carter, Ph.D., CPCU, is vice president, clinical strategy execution & business operations in the Enterprise Clinical Organization for Highmark Health in Pittsburgh, PA. Dr. Carter has more than 25 years’ experience in the insurance industry, having held financial roles at Allstate, The Hartford, AIG, and Farmers Insurance. During that time, she had direct responsibilities the areas of corporate finance, product management, technology, sales and distribution, and market segments. She has a unique passion for financial acumen and knowledge empowerment that has provided her the opportunity to lead, mentor and develop others in the areas of strategy, financial analysis, and performance improvement. Her 2017 transition from Property-Casualty to Healthcare allowed her to widen her insurance knowledge.

Elizabeth has been an active volunteer with the CPCU Society since receiving her designation in 2004 and has held positions on the boards of the Connecticut, Atlanta, and Brandywine Valley Chapters. At the Society level, Dr. Carter has been the Co-Chair of the Diversity Committee, the 2013 Annual meeting Chair, had served on the Nominating Committee and was the Volunteer Engagement Task Force Chair. She is currently a member of the Leadership Council.

Dr. Carter holds a PhD in education, specializing in training and performance improvement. She is also a keynote speaker, certified trainer, 6X Best-Selling Author, and Distinguished Toastmaster.