The Cost of Caring: Mental Health for Claims Adjusters 

Presenter: Dena Bubrick-Tranen, MSW, LCSW

Sept. 23, at 11 a.m. ET

Claims adjusters face traumatic images and devastating narratives daily, yet most never learn how these exposures affect their mental health and job performance. This webinar addresses the hidden psychological costs of compassionate work and teaches you how to protect your mental health while serving clients effectively.

Drawing from decades of trauma research, you'll discover practical strategies to recognize warning signs of compassion fatigue and build lasting resilience. Learn evidence-based techniques specifically adapted for insurance professionals who encounter secondary trauma through their work. You'll leave equipped with actionable tools to implement immediately.

Key Takeaways:

  • Identify the specific signs and symptoms of vicarious trauma that commonly affect claims adjusters, enabling you to recognize these impacts before they compromise your mental health or job performance.
  • Master evidence-based resilience techniques that you can implement immediately to process traumatic content more effectively while maintaining your emotional wellbeing.
  • Develop both individual and team-based strategies for creating a supportive work environment that acknowledges the psychological demands of claims work and promotes long-term career sustainability.
 


 

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Dena Bubrick-Tranen, MSW, LCSW

Licensed Clinical Social Worker
Consultant


Dena Bubrick-Tranen is a graduate of the George Warren Brown School of Social Work at Washington University in St. Louis. She began her career working with trauma survivors in Washington, DC. She went on to work as a clinical social worker at the Harvard-affiliated McLean Hospital in Belmont, Massachusetts.

At McLean Hospital, Dena developed expertise in the area of diagnosing and treating personality disorders. She also has advanced training and works with people who have experienced trauma (PTSD), anxiety, and depression. She presents regularly to audiences and at conferences throughout the country on these subjects and has appeared as an expert guest on St. Louis Public Radio. Dena has given expert testimony in legal matters involving issues related to PTSD and trauma disorders.

Dena currently owns and serves as clinical director for Middle Way Counseling and Consulting in St. Louis, Missouri. In 2020, Dena launched the Care Collective with a deep desire to be of service to her community. The Care Collective provides professional development and training to therapists and allied clinicians. Dena is passionate about teaching and learning compassion as a daily practice, one that opens us up to deeper healing and connection with ourselves and each other.