Using Technology To Create a Customer Experience

Nov 27

Using Technology To Create a Customer Experience

Nov 27 2018 - Nov 27 2018

As a CPCU Society member, you can access this webinar.

Free for members + 1 auto-reported CE for CPCUs credit!

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Using Technology to Create a Customer Experience

Tuesday, November 27, 2018  2:00 pm Eastern

Presented by the Agent & Broker and IT Interest Groups

What it’s about:
For agents and brokers, one of the primary value offerings is the ability to create a strong, productive relationship with clients. The purpose of this webinar will be to highlight technology that brokers and agents can use to create a customer experience that embraces the efficiencies of those tools while deploying them in a manner that actually increases the level of contact and opportunities for relationship building.

At the end of this webinar, active attendees will understand:

  • The difference between customer service and customer experience
  • Communication and operational automation techniques
  • Best practices for creating a customer experience

Who should attend:
Any industry professionals interested in learning more about utilizing technology to automate business processes and build relationships with clients will benefit from this presentation.


Individual Pricing:
CPCU Society members: FREE
Nonmembers: $79

Group Pricing (Unlimited Participants at One Location):
CPCU Society members: FREE
Nonmembers: $189

Non-CPCU Society Members: To purchase this recorded webinar, please contact

Continuing Education for CPCUs

CPCUs who attend will be awarded one credit hour towards the CE for CPCUs program. Learn more about Continuing Education for CPCUs here.


Sponsor a Webinar

Attach your brand to cutting edge educational webinars presented by the leading experts in the industry and promoted to over 20,000 CPCU Society members each month. For more information or to sponsor this webinar, please contact: Pete Howard, or (484) 831-9025


Rajesh Narayan

Rajesh Narayan, CPCU, LSSBB, serves as Managed Services Business Lead for Risk Management Solutions, where he explores the use of emerging science and technology to increase the reach of insurance. Specifically, he leads services for carriers to build profitable books of business, in lines where they have cat exposure, through risk modeling insights.







Laurie Sirois

Laurie Sirois has 25 years of experience in software Quality Assurance leadership, Project Management and Product ownership at small-to-midsized companies.  She specializes in building and evolving Quality teams and processes that help to close the gap between business and customer needs.  Laurie joined MMG Insurance, a Northeast regional P&C carrier in 2011 and is deeply involved in that company’s next-gen technology evolution.






Matthew Struck

Matthew co-founded Treadstone Risk Management in 2017. He received his BS Degree in 2003 from Tulane University and his MBA in 2007 from Fairleigh Dickinson University. He holds a New Jersey Insurance Producers license with authorities in Property & Casualty, Life, and Health Insurance.

Webinar Additional Information

When will I receive the log in link for the live webinar?

The login link for each live webinar will be sent by email 24 hours prior and again 1 hour prior to the live webinar.

I registered last minute or lost my log in link, can I still join the webinar?

If you are registering for a webinar less than 1 hour before the webinar is scheduled to begin or if you have lost your log in link, please email and staff will respond immediately with the log in link.

How long are CPCU Society webinars?

One hour, on average.

Can I view a recording of the webinar if I missed the live event?

Yes. If you have registered for the live webinar, you will receive the recording by email once the webinar has concluded. You can also watch past recorded webinars in the CPCU Society Knowledge Center.

What webinar platform does the CPCU Society use?

The CPCU Society uses Cisco WebEx for all webinar presentations. Please take a moment to ensure your system's compatibility with Webex using the link below. Test WebEx on your computer:

How do I report my CE for CPCUs credit?

Webinars count for 1 hour of CE for CPCUs credit. Your credit will be automatically reported with your registration for a live webinar. You can also earn CE for CPCUs credit by viewing recorded webinars though the Knowledge Center. All webinars watched in the Knowledge Center will be automatically reported for 1 credit.

Are CPCU Society webinars approved for state licensure CE?

At this time none of the webinars are approved for CE in any state.


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