Webinar Package: Agent & Broker Series

Feb 1

Webinar Package: Agent & Broker Series

Feb 1 2018 - Dec 31 2018

As a CPCU Society member, you can access this webinar.

Agent & Broker Webinar Series

Three of our most popular webinars, tailored for agents and brokers! This series will address the future of this critical segment of the insurance workforce, and equip you with the tools to confidently move forward in your role.

Non-members: $99
Non-member group rate*: $189
*Register at the group rate to share links with team members

Free for Members!
Members, watch these webinars and make sure your CE for CPCUs credits are automatically reported in the Knowledge Center.

Not a Member?
All CPCUs and candidates are welcome! Get all of these recorded and upcoming webinars for free, plus a subscription to our journal, mentoring, discounts on meetings and more!
Learn more about joining.

Getting Back to the Basics: An Agent or Broker's Role When a Proof of Loss is Received

When an insurer demands a proof of loss, the policyholder often has many questions about what the form is and how to complete it. When these questions arise, policyholders may contact their agent or broker first with questions. This webinar will show you how to answer these questions with confidence and ensure that the claims process is not delayed.

The Imminent Death of the Insurance Agent

Much of the industry buzz for the past few years has been about the proliferation of start-ups (also known as "disrupters") and how they are going to revolutionize the insurance industry and potentially displace the insurance agent. This webinar explores the issues and makes some predictions for the future of the insurance agent, including whether agents are likely to be displaced and what agents and insurers can do to separate reality from perception, hype and hyperbole.

Agency/Carrier Connection: Addressing the Barriers to Success

This webinar addresses the importance of teamwork between carriers and agents/brokers in achieving their goals, and it will offer keys to a successful connection. We will show you how to pinpoint the most critical success factors, avoid common points of contention, address agency segmentation, and implement winning sales behaviors.

William Auten

William Auten joined the Ontario Insurance Company in December 2007 as the claims manager and was promoted to vice president of claims in November 2011. William has more than 20 years of insurance claims experience. Prior to his position at Ontario, he served as an independent adjuster for various firms and as a staff adjuster for Selective Insurance Company. 



Bill Wilson, CPCU, ARM, AIM, AAM

Bill Wilson retired from the Independent Insurance Agents & Brokers of America in December 2016, where he served as associate Vice President of Education and Research. He was founder and director of the Big "I" Virtual University for over 17 years, and the former director of Education & Technical Affairs for the Insurers of Tennessee. Prior to that time, he was employed by Insurance Services Office, Inc.





Richard Coskren

Richard Coskren, CPCU, is currently a senior consultant for the Polestar arm of The Institutes. Before joining The Institutes in November of 2016, he served as the CEO and a senior coach at Polestar for 11 years and as the CEO of the Insurance Educational Association for five years. Other positions include senior training officer for four property-casualty companies and branch manager for sales and service at AT&T. Coskren is a frequent speaker at national and regional conferences and coauthor of High Payoff Selling. He is currently serving his fifth term as secretary of the New Hampshire CPCU Society Chapter and third as secretary of the International Association of Professionals Granite State Chapter.

Recorded Webinar Packages

When will I receive the viewing link for the webinars in my package?

You will receive the links to view the webinars in your confirmation email immediately following your purchase.

How can I share these with my colleagues?

If you have registered for the group rate, you will be sent a confirmation email with the links to view the recorded webinars, which you may forward to your colleagues or use to present in a group setting.

How long are CPCU Society webinars?

One hour each, on average.

Will the links to the recordings ever expire?


I am a CPCU Society member. Do I have to register for or purchase recorded webinars?

No! The Knowledge Center is a member-exclusive benefit where you can access all CPCU Society webinars, articles and other education for free. And the best part is, all of the activities you complete in the Knowledge Center are auto-reported for CE for CPCUs credit!

What webinar platform does the CPCU Society use?

The CPCU Society uses Cisco WebEx for all webinar presentations. Please take a moment to ensure your system's compatibility with Webex using the link below. Test WebEx on your computer: http://www.webex.com/test-meeting.html

How do I report my CE for CPCUs credit?

Webinars qualify for 1 hour of CE for CPCUs credit. If you are a CPCU Society member viewing a webinar live or recorded in the Knowledge Center, your credit will be automatically reported. Non-member CPCUs viewing webinars can self-report their activities.

Are CPCU Society webinars approved for state licensure CE?

At this time no CPCU Society webinars are approved for CE in any state.

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