Bad Faith Nightmares: Recent Trends and Themes

Jan 26

Bad Faith Nightmares: Recent Trends and Themes

Jan 26 2017 - Jan 26 2017

As a CPCU Society member, you can access this webinar.

This webinar is presented by the CPCU Society.

Bad Faith Nightmares: Recent Trends and Themes

Thursday, January 26, 2017  2:00 pm Eastern

We’ve all read about them… those well-publicized, “big hit” bad faith cases. What went wrong? What can you do to prevent and avoid being the next headline? This interactive course uses real life case scenarios to explore the errors and issues that have led to some of the industry’s most troubling bad faith losses, as well as several of the themes and increasingly common attacks being utilized by plaintiffs. Participants will take away valuable practical tips to help avoid these dangerous pitfalls.

At the conclusion of this webinar, the active participant will:

  • Identify recent trends and themes common to significant Bad Faith verdicts.
  • Examine the dangerous “institutional attack” methods that increasingly are being employed by skilled plaintiff’s counsel.
  • Explore claim handling missteps that frequently are exploited to great advantage.
  • Learn several techniques that will help you avoid these new dangers.


Individual Pricing:

CPCU Society members: FREE
Nonmembers: $79

Group Pricing (Unlimited Participants at One Location):

CPCU Society members: FREE
Nonmembers: $189

Non-CPCU Society Members: To purchase this recorded webinar, please contact

Continuing Education for CPCUs

CPCUs who attend will be awarded one credit hour towards the CE for CPCUs program. Learn more about Continuing Education for CPCUs here.



Ulises Castellon

Ulises Castellon, CPCU, RPA, has worked as a claims professional for over thirty-five years. He is currently the Chief Operating Officer for FCA. Ulises is also the principal of a consulting business, ClaimsAnalysis, where he serves as an expert witness in claims handling and coverage matters. 

Castellon earned his CPCU designation in 1989 and is a past president of the Sacramento Valley Chapter. He is bilingual and has acted as a media spokesperson for local news and information programs, including Spanish-speaking television.


Paul Rosner

Paul Rosner is a shareholder at Soha & Lang, P.S., which focuses on advising and representing insurers on coverage and extra-contractual litigation. He is past president of the Pacific Northwest CPCU Society Chapter and incoming chair of the Coverage, Litigators, Educators, & Witness Interest Group. Rosner is also a frequent author and lecturer on insurance coverage and bad faith.




Denise Brown, CPCU, AINS, AIC

Denise Brown is vice president and executive claims consultant for InterWest Insurance Services, LLC. Working for InterWest for the past 26 years, she has held a variety of claims-focused positions that have given her the opportunity to develop technical expertise in handling the majority of claims-related situations that InterWest clients experience. In her current position, Brown is responsible for the oversight of claims for InterWest's largest clients, including privacy insurance and data breach losses.



Webinar Additional Information

When will I receive the log in link for the live webinar?

The login link for each live webinar will be sent by email 24 hours prior and again 1 hour prior to the live webinar.

I registered last minute or lost my log in link, can I still join the webinar?

If you are registering for a webinar less than 1 hour before the webinar is scheduled to begin or if you have lost your log in link, please email and staff will respond immediately with the log in link.

How long are CPCU Society webinars?

One hour, on average.

Can I view a recording of the webinar if I missed the live event?

Yes. If you have registered for the live webinar, you will receive the recording by email once the webinar has concluded. You can also watch past recorded webinars in the CPCU Society Knowledge Center.

What webinar platform does the CPCU Society use?

The CPCU Society uses Cisco WebEx for all webinar presentations. Please take a moment to ensure your system's compatibility with Webex using the link below. Test WebEx on your computer:

How do I report my CE for CPCUs credit?

Webinars count for 1 hour of CE for CPCUs credit. Your credit will be automatically reported with your registration for a live webinar. You can also earn CE for CPCUs credit by viewing recorded webinars though the Knowledge Center. All webinars watched in the Knowledge Center will be automatically reported for 1 credit.

Are CPCU Society webinars approved for state licensure CE?

At this time none of the webinars are approved for CE in any state.


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