Adjusters Beware

Nov 20

Adjusters Beware

Nov 20 2018 - Nov 20 2018

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Adjusters Beware: You Could Be Personally Liable for Bad Faith

Tuesday, November 20, 2018  2:00 pm Eastern

Presented by the Coverage, Litigators, Educators & Witnesses, Regulatory & Legislative, and International Insurance Interest Groups

What it’s about:
In Keodalah v. Allstate Insurance Company, the Washington Court of Appeals held that an insurance adjuster that handles claims may be held individually liable for bad faith. What are the implications of this decision for claims professionals who handle claims in Washington? Will other states follow suit? How can insurance professionals protect themselves? What are the broader implications for the insurance industry? Attend this webinar to learn the answers to these questions.

At the end of this webinar, active attendees will understand:

  • The implications of this decision for adjusters and other insurance professionals who handle claims in Washington and other states
  • The steps that insurers can take to protect themselves and their employees

Who should attend:
This presentation will be most beneficial to claims professionals at all levels. In-house counsel and upper level management will also benefit from this presentation. Human resource professionals and anyone involved in retention and recruitment of claims professionals may also benefit from this programs.


Individual Pricing:
CPCU Society members: FREE
Nonmembers: $79

Group Pricing (Unlimited Participants at One Location):
CPCU Society members: FREE
Nonmembers: $189

Non-CPCU Society Members: To purchase this recorded webinar, please contact

Continuing Education for CPCUs

CPCUs who attend will be awarded one credit hour towards the CE for CPCUs program. Learn more about Continuing Education for CPCUs here.


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Elise M. Farnham

Elise M. Farnham, CPCU, ARM, AIM, CPIW, has more than thirty-five years of experience in the risk management and insurance industry. She is president of Illumine Consulting, a firm dedicated to providing experience and knowledge to the risk management and insurance communities through continuing education and claims management consulting. Farnham is a past president of the CPCU Society’s Atlanta Chapter. She is a member of The Institutes’ Associate in Risk Management (ARM) and Associate in Claims (AIC) advisory committees and of the CPCU Examination Review Committee, and she serves on the Board of Ethical Inquiry for the American Institute For Chartered Property Casualty Underwriters. Farnham is past president of the National Association of Insurance Women (International), and, in 1993, she was chosen National Claims Professional of the Year.

Paul Rosner

Paul Rosner is a shareholder at Soha & Lang, P.S., which focuses on advising and representing insurers on coverage and extra-contractual litigation. He is past president of the Pacific Northwest CPCU Society Chapter and incoming chair of the Coverage, Litigators, Educators, & Witness Interest Group. Rosner is also a frequent author and lecturer on insurance coverage and bad faith.




Dan Thenall

Dan’s practice focuses on representing insurers in the investigation and litigation of Special Investigation Unit (SIU) claims and first and third party coverage claims. Within his areas of practice, Dan is experienced in the bad faith and claim coverage issues inherent in first party SIU investigations and litigation.

Before creating Thenell Law Group, Dan was a partner at a large litigation defense firm in Portland. Prior to that, Dan represented cities and counties in civil rights and employment cases. Dan also worked for six years as a Washington County Deputy District Attorney, where he prosecuted more than 60 jury trials and numerous court trials. Dan specialized in the prosecution of large-scale identity theft and fraud crimes. He has also trained law enforcement officers in report writing, search and seizure and domestic violence.

Dan co-drafted Senate Bill 464 creating a new crime of Aggravated Identity Theft. He gives regular presentations to insurers on investigation and defense of arson and fraud claims, spoliation of evidence, cause and origin investigation, and the handling of first party insurance claims. Dan also conducts training on bad faith litigation in Washington in light of the Insurance Fair Conduct Act.

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Webinars count for 1 hour of CE for CPCUs credit. Your credit will be automatically reported with your registration for a live webinar. You can also earn CE for CPCUs credit by viewing recorded webinars though the Knowledge Center. All webinars watched in the Knowledge Center will be automatically reported for 1 credit.

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At this time none of the webinars are approved for CE in any state.


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