Sharon A. Koches, CPCU, RPLU, AAI, AU, ITP is founder and CEO of Managing Performance, LLC, providing P&C consulting and human capital development solutions for insurance companies and their agency distribution networks. Her areas of expertise include independent agency operations, large account alternative market underwriting, insurance association management, and training. Koches holds the CPCU, RPLU, AAI, AU and ITP designations and has taught numerous Institutes and other insurance courses. She is a member of the Eastern North Carolina CPCU Society Chapter, the Professional Liability Underwriting Society, and SITE.

Christopher Hampshire, CPCU, CIC ARM works with P&C carriers as well as a number of leading names in the InsurTech space to design impactful claims handling programs as a Vice President in Gallagher Bassett’s Carrier Practice. Chris began his insurance career in 2003 and over the past 17 years has helped lead the business development efforts for a national carrier, regional brokerage and a national TPA prior to his role with Gallagher Bassett. He began a three-year term on the National CPCU Society’s Leadership Council in 2018 and joined the Executive Committee this year after serving as the Philadelphia CPCU Society Chapter’s President in 2016 and 2017. He holds his CPCU, CIC and ARM designations, completed his Bachelors’ degree at the University of Pennsylvania and earned his MBA through the Loyola University Maryland MBA Fellows program. Chris also completed The Institutes Executive Education program at the University of Virginia in 2017.

Brett Clausen, CPCU, AIC, AIS, API, ARe, AU, CIC is the Lean Six Sigma and Leadership Development Vice President for Farm Bureau Financial Services. Brett is a managing governor for The Institutes/CPCU Society and governor of the Mountain States Region, past president and active member of the Professional Experience Resource Group (PERG), serves on the board of the Arizona Insurance Institute, a member of the National Alliance for Insurance Education & Research and has served on several advisory committees for insurance related companies. Brett has a Bachelor of Science degree from the University of Nebraska and Master’s degree in Insurance Management through Boston University. He has completed Lean Six Sigma Champions training and is a Certified Lean Six Sigma Black Belt.

Thomas E. Woods, MS, CPCU  is assistant vice president of underwriting operations for USAA Property and Casualty Company. Woods has previously served as the Pikes Peak CPCU Society Chapter president and on the CPCU Society Board of Governors and Leadership Council, as well as in local chapter positions. He is on the executive committees of the Federal Alliance for Safe Homes (FLASH) and BuildStrong Coalition and serves on the South Carolina Wind and Hail Underwriting Association Board of Directors.