Ten Steps to Successful Litigation Management–
Litigation Management with Ease (E's)

by Michael R. Boutot

1. Enlist Partners

2. Establish Guidelines and Procedures

3. Eliminate Unnecessary Costs and Exposures

4. Enhance Relationships

5. Endorse and Support Legislation

6. Equip Personnel

7. Ensure Compliance

8. Encourage Use of Technology

9. Enforce Consistency

10. Expect the Best Results

Michael R. Boutot, serves as the Director of Litigation Management for Crawford & Company. With more than 15 years of experience in the insurance claims industry, he has extensive experience in the area of litigation management and the creation of litigation management standards and guidelines. He serves on the Board of Advisors for the National Association of Insurance Litigation Management, and holds membership in the Defense Research Institute, American Bar Association, and several other key organizations. Michael has published several articles relative to litigation and litigation management, and is currently working on a book entitled: Litigation Management in the 21st Century.