This seminar
will address issues that may arise as insurance professionals
communicate with, work with, and relate to our diverse population
in sales and servicing of the insurance consumer. The attendee
will be exposed to different scenarios that may occur as they
communicate and interact with persons of differing racial, cultural,
and ethnic backgrounds; and how their response to them may be
received and interpreted by the hearer. Attendees will develop
an awareness of others’ responses
from their own sensitivity to diversity; and of diversity issues
that, if addressed, will result in personal enrichment and competitive
advantage. Insurance professionals who are in direct contact with
consumers and end users of insurance products will gain valuable
insights at this seminar.
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Elise M. Farnham, CPCU, ARM, AIM, CPIW, is
president of Illumine Consulting, a firm serving the risk management
and insurance communities. She began her career in 1973 with
Crawford & Company,
and became its first female claims branch manager. She is a member
of the CPCU Society, and has served on the Board of Governors and
various committees and task forces. She is a member of the American
Institutes’ Associate in Risk Management Advisory Board.
Farnham is past president of the National Association of Insurance
Women, and currently serves on the Board of the Insurance Professionals
of Atlanta. She has been named Insurance Woman of Atlanta, and
National Claims Professional of the Year. Her articles have been
published in Business Insurance, Claims magazine, CPCU
Society Claims Section Quarterly, and other publications.
Roosevelt
Haywood III, president & CEO of Haywood
and Fleming Associates. The firm specializes in areas that require
exposure identification, loss reduction, claim mitigation, insurance
analysis, and selection.Prior to founding Haywood and Fleming Associates,
Haywood was manager/producer with the Equitable Life Assurance
Society (Million dollar Roundtable Agent.) He has over thirty
years experience in the industry and has served the profession
in a number of capacities. Haywood has been Chairman of the
National African-American Insurance Association (NAAIA), President
of the Independent Agents of Northwest Indiana, Board Member of
the Independent Agents of Indiana, and Board Governor of the Chartered
Property & Casualty Underwriters (CPCU) Society. He has
also been active on the Agency Councils of The Hartford, SAFECO
and St. Paul Travelers Insurance Companies.
Haywood
has been honored by the Governor of Indiana with the Award for
Outstanding Achievement in Business and Entrepreneurship and
with the Indiana University Alumni Association President’s
Award. In addition, he was cited as Director of the Year
for the Independent Insurance Agents of Indiana in 2000 and earned
National recognition in the Independent Insurance Agents and Brokers
of America’s Ultimate Producer Challenge competition in 2005. This
was followed by making the April 2006 cover story as “Agency
of the Month” for Rough Notes Magazine – a leading
industry publication.
He graduated
from Indiana University with a B.S. Degree from the School of
Business, and competed course work at the USF & G
School of Insurance, and the Executive Briefing for Insurance Executives
at the University of Wisconsin.
Andre Urena
Latin American Agents Association |
