Change is a certainty in the insurance industry. There is little control we have on the economic, political and legal environments in which we operate; therefore, it is a leader's ability needed to generate change. This course will speak to the importance of change, the change process and tools for successful change. Participants will also explore the biggest mistakes leaders make when trying to transform organizations and how best to avoid the common pitfalls.

Anita Devan, CPCU, CIC, CRM, CWCP, is the senior vice president responsible for profit and growth of the northeast region of Zenith Insurance Company. Anita is a 30 years veteran of the P&C insurance industry, where she has spent more than 25 years leading regional, national, and international business operations. She teaches strategic management and leadership programs for the National Alliance of Insurance in Austin, TX. She has served as president and owner of Strategic Management Consulting. Devan has also worked for USF&G, Reliance Insurance Company, and CIGNA.