Whether you are working with a boss, co-worker or client, your success depends on your ability to manage and transcend difficult conversations and work through the emotions that conflicts engender. This workshop will help you understand your conflict style, recognize why people become defensive, learn strategies to break down defenses and learn methods to build collaborative problem-solving efforts.

Alan Ovson is a principal of Ovson Communications Group. He is an expert in interpersonal communication, negotiation and facilitation. Ovson has worked throughout the United States and Mexico teaching communication and negotiation skills. For more than 20 years, his seminars and coaching have helped people define, strategize, and negotiate for what they want. He holds degrees and certificates from The University of California, The Graduate Theological Union, San Francisco State University, and Stanford's Mass Media Institute.